What keeps people awake at night in the localization industry?

"If anything, it is the lack of control and visibility", says Arnaud Daix, Director of Localization at Hewlett Packard ACG. "We outsource our localization activities to multiple vendors and we get translations back. But we don't know whether we have an optimal process. It is a challenge to measure efficiency and predict the quality levels. This lack of control is unsettling especially when our release cycles are shortening, our number of target languages is increasing and our volumes are growing. This is why we are investing in technology like XML and globalization management software across the content management chain: to better control our processes and deliver more value to our customers."